From Thursday 31st August 2023 we will be introducing a new online triage appointment system.
We will transition from a ‘first come first serve’ model to a ‘total triage’ model. This means appointments will be booked in based on clinical need rather than who gets through on the phone first.
Instead of calling or coming to the practice, you will be able to send in a consultation online via e-consult which can be accessed on our website or on the NHS App.
If you do not wish to use our online system, you are still able to call the practice for an appointment however please note that the reception team will not book an appointment but will complete an online consultation on your behalf.
All incoming online consultations will then be triaged by the doctor who will decide on the most appropriate mode of care delivery.
We aim to respond to all consultations within 24 hours and if the doctor feels it is necessary to contact you as a priority, we will be in touch sooner. If you have submitted an online consultation, there is no need to call the practice to check we’ve received your request, please be assured we will be contact you.
Thank you for your patience and understanding during this time. These changes are being made to improve our access and to help our patients to gain the most appropriate advice and assistance.
If you require this information in an alternative format, please contact reception.
